Privacy Policy

When you search for a list of members within www.guildofglasspolishers.co.uk we need to collect the following information:

• Your name and address/postcode
• Your email address
• Your telephone number

We will use this information to provide you with details of our members. Where appropriate we may forward your details to those members on your list, unless you have asked us not to.

We will never disclose your personal details to any other company without authorisation

Terms of use

www.guildofglasspolishers.co.uk is owned, operated and made available by The Guild of Glass Polishers Ltd ("GoGP"). All conditions set out below are applicable for both websites. Please note that the member search facility does not currently cover the Channel Islands, Republic of Ireland or Overseas Members.

1 The information we collect and how we use it

(Members) When use the Find a Glass Polisher search facility, subscribe or order from us we need to know your full name, postal address, e-mail address, shipping address and telephone number (fax number optional).

By accessing or using any part of these websites you agree to be bound by the following conditions of use. If you do not wish to be bound by these conditions, you may not access or use any of the websites belonging to The Guild of Glass Polishers Ltd Ltd ("GoGP").

We may change these conditions at any time without any notice to you. By your continued access and use of these sites you agree to be bound by the most current version of the conditions of use. Please check these conditions periodically for any changes that have been made

We gather information to allow us to process your membership, enquiry or order/subscription, process any orders you may make and deal with your payment. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services and products.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please go to the 'Contact us' page on the Guild website.

Online payments

We use PayPal to bill our users for the services that we provide. PayPal do not retain, share, store or use personally identifiable information for any purpose other than to ensure correct payments and billings.

Security

Every Guild member or customer making a purchase will have an account which is protected by ID or Customer number and password verification. We store account information in a secure fashion and our support staff do not have access to this information

2 Our use of cookies and other information gathering technologies

A cookie is a small file containing information about your session or about you. We may use it for research or to improve our site and the services we offer you, check the user's qualifications for registration, or to bill the user for products or services. We will ask you if you want us to use the information you provide to continue contact with you either via e-mail or postal mail (for example, to send you information or special offers, or for other marketing purposes).

In addition we also use embedded code within the site to gather non-personal data regarding the visitors to our site. This information provides general and not personal statistical data about the numbers of visitors, countries of origin, hits per page and operating systems used by visitors to our website.

The table below explains the cookies we use and why for each web site.

The Guild of Glass Polishers (www.guildofglasspolishers.co.uk)

3 How we protect your information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

• Your information is hosted on secure servers protected by a firewall.
• You communicate with your accounts via secure 128bit industry standard encryption technology
• All member and customer accounts are protected by your membership ID or customer number and password.

However, it is your (the member's) responsibility to:

• Protect against any unauthorised access to your personal registration details
• Log off from the registered users only area of the website when not using your machine
• Ensure against other users accessing the registered users area of the website via your machine while you are logged into the registered users area of the website

Credit Card information.

We use PapyPal who operate a secure server, to process our credit and debit card payments. They encrypt all credit or debit card information and authorise payment directly. This means that your credit card details are never revealed to us. PayPal may transfer to, process and hold your credit card information in countries either within or outside the European Economic Area in connection with performing their duties. To see PayPal's Privacy Policy please visit www.paypal.com

PayPal will also keep your information confidential. The internal procedures of their Data Controller cover the storage, access and disclosure of your information.

4 Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5 Updating your details (Guild members)

If any of the information that you have provided to The Guild of Glass Polishers changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct information by updating your details on our website Please go to 'Member Details' section in the members' area of the Guild website - to login go to www.guildofglasspolishers.co.uk/member-login

6 Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

7 How to contact The Guild of Glass Polishers

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please go to the 'Contact us' page on the Guild website.

8 Links to third party sites

The Guild of Glass Polishers site contains links to other sites and is in no way responsible for the privacy practices or content of those sites.